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Support - Frequently Asked Questions...
Progress Planner Personal and
Professional FAQs
This page contains answers to common questions handled by our support staff, along with some tips
and tricks that we have found useful.
- Error - Unable to find file "progressplanner_be.mdb"
or "PPPro_be.mdb?
- The last two digits of the date do not fit in the space
provided?
- An error occurs while attempting to start Progress Planner?
- The number 4 appears in the header?
- I am having problems opening other database files?
- An error occurred during the setup?
1. Error - Unable to find file "ProgressPlanner_be.mdb"
or "PPPro_be.mdb?
Probable Cause: File moved or installed in directory other than
default directory.
Solution: Use the browser box that appears to
locate the file.
This file is located in the directory you specified
for the program installation. (Default location for this file
is "c:\Program Files\Progress
Planner\ProgressPlanner_be"
or "c:\Program Files\Progress Planner Pro\PPPro_be".)
2. The last two digits of the date do not fit in the space provided?
The last two digits of the date in the Goals and
Tasks lists
in Step 2 and Step 3 do not fit in the space provided.
Cause: Progress Planner uses the short date format of
M/d/yy to conserve space. If your machine's short date format
is set to display dates as MM/dd/yyyy then the date will
be cut off in some fields. Note that this issue will not affect
the operation or the printing of reports. Changing this setting
is optional.
Solution: Change computer short date format as follows:
(1) From the Windows Start menu select Settings
(2) Select Control Panel
(3) Select Regional Settings
(4) Select the Date tab
(5) Select the Short date style M/d/yy from the drop down list
(6) Click on the Apply button
(7) Click on the OK button
3. An error occurs when attempting to start Progress Planner?
Progress Planner functioned normally for a period.
Now an error occurs when attempting to start Progress Planner.
Probable Cause: Necessary files have been moved, deleted or become
corrupted.
Solution: Run the Compact and Repair Files utility as follows:
(1) From the Windows Start menu select Programs
(2) Select Progress Planner from the list of programs
(3) Select Compact and Repair Files
If this does not work or you receive another
error then rerun setup from the CD-ROM and re-install the program in the same directory you used for the original installation. Do NOT uninstall the program or you will
lose all the data you have entered.
4. The number 4 appears in the header?
The number 4 appears in the header above the
Goals and Tasks boxes.
Probable Cause: Progress Planner uses a commonly available
font called Monotype Sorts to display a check mark in the
header of the Goals and Tasks lists. You are probably
missing this file.
Solution: You will need to install the font file mtsorts_.ttf
located in the directory where you installed the
Progress Planner files.
(1) From the Windows Start menu select Settings
(2) Select Control Panel
(3) Select Fonts
(4) Select File - Install New Font
(5) Choose the path to the file mtsorts_.ttf
(6) Click OK
If you have the full version of Access 97 or Access 2000
and you click any Access database, the run-time application
attempts to run.
Solution for Access 97: Use the following command line to
properly register the full version of Microsoft Access 97
(1) Click Start, and then click Run
(2) Type the following command line:
"c:\Program Files\Microsoft Office\Office\MSACCESS.EXE" /regserver
Solution for Access 2000: Start Access 2000. This will
automatically register the full version.
During installation the following message appears:
"Cannot write to the file c:\windows\system\wininet.dll".
Solution: You can choose IGNORE in response to this error
message and the installation will continue. At the end
of the installation you should get a message confirming
that the program was successfully installed.
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